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The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of these Terms and Conditions:
Account means a unique account created for You to access our Service or parts of our Service
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to UnDrop.
Country refers to: OR, US
Client Content means any text, images, business information, contact data, trademarks, branding, or other materials that You provide to the Company for use in connection with the Service.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Feedback means feedback, innovations, suggestions, or ideas sent by You regarding the attributes, performance, or features of our Service.
Service means the software, subscriptions, automations, AI tools, onboarding, support, websites, communications features, and related business services provided by the Company, including services delivered through GoHighLevel or related platforms.
Subscription means a recurring paid plan that provides You with access to some or all of the Service.
Terms and Conditions (also referred to as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
Third-Party Services means any services, software, content, integrations, communication providers, payment processors, or platforms provided by a third party that may be used in connection with the Service.
Website refers to UnDrop, accessible from https://undrop.ai
You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
These Terms and Conditions govern Your access to and use of the Service and form a legally binding agreement between You and the Company.
By accessing, purchasing, subscribing to, or using the Service, You agree to be bound by these Terms and Conditions. If You do not agree to any part of these Terms and Conditions, You may not access or use the Service.
These Terms and Conditions apply to all visitors, users, subscribers, customers, and others who access or use the Service.
You represent that You are at least 18 years old and legally able to enter into a binding agreement. The Company does not permit persons under 18 to use the Service.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes how We collect, use, and disclose Your information when You use the Service. Please read Our Privacy Policy carefully before using the Service.
By purchasing or subscribing to the Service, You represent that You are legally capable of entering into a binding agreement.
Your Information
In order to purchase, activate, or use certain parts of the Service, You may be required to provide certain information, including without limitation Your name, business name, email address, phone number, billing information, and any other information reasonably required to set up or deliver the Service.
You represent and warrant that: (i) You have the legal right to use any payment method used in connection with Your Subscription, and (ii) all information You provide to Us is true, accurate, and complete.
By submitting such information, You authorize Us to share necessary information with third-party payment processors and service providers for the purpose of processing payments and delivering the Service.
Subscriptions
The Service may be offered on a recurring subscription basis. By subscribing to the Service, You agree to pay all applicable fees and charges associated with Your selected plan.
Unless otherwise stated in writing, subscriptions renew automatically on a recurring basis until canceled by You or terminated by the Company in accordance with these Terms and Conditions.
We reserve the right to modify, suspend, or discontinue any part of the Service, or to change available plans or pricing, at any time. If We make a material change to recurring pricing, We will provide reasonable notice before the change takes effect.
Billing and Payments
All subscription fees and other charges are due in advance or as otherwise stated at the time of purchase. Payments may be processed through third-party payment providers.
If a payment is declined, fails, or is not received when due, We may suspend or restrict access to some or all of the Service until the account is brought current.
You are responsible for any taxes, duties, or similar governmental assessments associated with Your purchase or use of the Service, except for taxes based on the Company’s net income.
Cancellation
You may cancel Your Subscription at any time by providing notice to the Company or using any available account cancellation method provided through the Service.
Cancellation will stop future recurring charges, but unless otherwise stated in writing, cancellation does not automatically entitle You to a prorated refund for any current billing period that has already begun.
We reserve the right to refuse, suspend, or terminate service if fraud, abuse, unauthorized activity, nonpayment, or unlawful conduct is suspected.
30-Day Money-Back Guarantee
If You are a new customer purchasing the Service for the first time, You may request a refund within thirty (30) days of Your initial purchase under Our 30-day money-back guarantee.
To request a refund, You must contact the Company within that 30-day period using the contact information listed in these Terms.
The 30-day money-back guarantee applies only to the initial purchase unless otherwise stated in writing, and does not apply to renewal charges, third-party fees, domain registration fees, advertising spend, phone usage fees, messaging fees, or other pass-through costs already incurred on Your behalf, unless required by law.
Availability, Errors, and Inaccuracies
We are continually improving and updating the Service. We do not guarantee that all descriptions, features, availability details, or pricing information on the Service are always complete, current, or error-free.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice.
SMS and Communications Consent
By providing Your phone number to the Company, You consent to receive communications from the Company related to Your account, purchases, subscriptions, onboarding, support, service updates, appointment reminders, account notifications, billing matters, and other Service-related communications.
Where SMS, MMS, phone, voicemail, AI-assisted calling, missed call text back, or similar messaging features are used as part of the Service, You acknowledge and agree that message frequency may vary depending on account activity, settings, user actions, and the features You choose to enable.
Message and data rates may apply depending on Your mobile carrier and plan.
You may opt out of non-essential text messages from the Company by following the unsubscribe instructions in the message, including replying STOP where applicable. You acknowledge that opting out of certain communications may limit the Company’s ability to provide some Service-related features.
You represent and warrant that You have the authority to provide any phone number submitted to the Company and to consent to communications relating to the Service.
You are solely responsible for ensuring that Your own use of texting, calling, automation, AI voice, missed call text back, and related communication features complies with all applicable laws, regulations, carrier requirements, registration requirements, consent requirements, and industry rules, including without limitation laws governing consumer communications, telemarketing, and application-to-person messaging.
The Company does not guarantee message delivery, call completion, or carrier acceptance, and shall not be responsible for delays, filtering, blocking, surcharging, delivery failures, or other actions taken by carriers, telecom providers, or third-party communication platforms.
Any Promotions made available through the Service may be governed by rules that are separate from these Terms.
If You participate in any Promotions, please review the applicable rules as well as our Privacy policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.
When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.
You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.
You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.
The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.
Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.
You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.
Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.
We may suspend, restrict, or terminate Your access to the Service or any part of the Service immediately, with or without notice, for any reason permitted by law, including without limitation if You breach these Terms and Conditions, fail to pay amounts due, engage in fraudulent, abusive, unlawful, or unauthorized activity, or use the Service in a manner that may harm the Company, the Service, or any third party.
You may terminate Your Subscription or stop using the Service at any time, subject to any billing commitments or non-refundable charges described in these Terms or otherwise agreed to in writing.
Upon termination, suspension, or cancellation, Your right to access and use the Service will cease to the extent determined by the Company, and the Company may disable or remove access to accounts, automations, configurations, workflows, websites, phone systems, messaging setups, chat widgets, reputation management systems, CRM configurations, snapshots, or other Service components created, configured, licensed, or maintained by the Company.
Unless otherwise expressly agreed in writing, all systems, configurations, workflows, automations, websites, funnels, templates, snapshots, AI agents, phone setups, messaging setups, chat widgets, reputation systems, and other assets created, developed, configured, or maintained by the Company as part of the Service shall remain the exclusive property of the Company, and no ownership rights in such assets shall transfer to You upon termination, cancellation, or non-renewal.
You retain ownership of Your Client Content, subject to any rights granted to the Company under these Terms to use such Client Content for the purpose of providing the Service.
The Company shall have no obligation to continue hosting, maintaining, transferring, exporting, reproducing, or delivering any Service-related assets after termination unless otherwise agreed in writing.
Any provisions of these Terms that by their nature should survive termination shall survive, including without limitation provisions relating to payment obligations, intellectual property, disclaimers, limitation of liability, dispute resolution, and any ownership or license rights stated in these Terms.
To the maximum extent permitted by applicable law, the total liability of the Company and its affiliates, licensors, service providers, employees, contractors, and suppliers arising out of or relating to the Service or these Terms shall not exceed the total amount paid by You to the Company for the Service during the three (3) months immediately preceding the event giving rise to the claim.
To the maximum extent permitted by applicable law, in no event shall the Company or its affiliates, licensors, service providers, employees, contractors, or suppliers be liable for any indirect, incidental, special, exemplary, consequential, or punitive damages, including without limitation damages for lost profits, lost revenue, lost business opportunities, loss of goodwill, loss of data, business interruption, cost of substitute services, or other intangible losses, arising out of or relating to the use of or inability to use the Service, even if the Company has been advised of the possibility of such damages.
Without limiting the foregoing, the Company shall not be liable for any damages, losses, or claims arising from (i) downtime, delays, outages, or interruptions of the Service; (ii) failures or actions of third-party platforms, telecom carriers, hosting providers, payment processors, registrars, messaging providers, AI providers, or other Third-Party Services; (iii) unauthorized access to or use of Your account or data caused by Your failure to maintain the security of Your credentials or systems; (iv) Your use of automations, messaging, call handling, AI-generated content, or other tools made available through the Service; or (v) any decisions made, actions taken, or results obtained by You or any third party based on the Service or outputs generated through the Service.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to You. In such jurisdictions, the liability of the Company shall be limited to the greatest extent permitted by applicable law.
The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Partners and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
The laws of the State of Oregon, United States, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the Service may also be subject to other local, state, national, or international laws.
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.
If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which You are resident.
You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.
These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
If you have any questions about these Terms and Conditions, You can contact us By email: [email protected]